FAQ

Most asked questions. Answered

PRODUCT & STOCK

How do pre orders work?

When pre ordering an item, you are buying it at a discounted rate as it is not yet released. Once in stock, your items will ship in the order they were received.

Why have I received an email saying the item I've ordered is out of stock?

Sometimes inventory doesn't update properly causing the issues of availability. If this happens you will be refunded or asked if you want a different product in place of the one you tried ordering.

Can you tell me more about your lifetime warranty policy?

We stand behind our commitment to offer the highest quality bags at affordable rates without all the insane mark ups. Our lifetime warranty is included on every one of our products and covers any damaged items, clasps, rips, manufacturer defects and fading.

If your product suffers from any of the above, we will replace it with a brand new one.

 

Do you offer a wholesale discount for bulk buying?

We do offer wholesale to retail store fronts. Please click on the tab ( Wholesale ) to learn more

TECHNICAL

I've forgotten the account password, how do I reset it?

Under account login, simply click forgot password and enter your email address you used to sign up.

How can I make changes to the details on my account?

Please send an email to sales@jakstrading.com

 

Why aren't I receiving emails or newsletters from you?

Double check we aren't entering your spam folder. If you are still not receiving them, send an email to sales@jakstrading.com

CONTACT US

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